Welcome to Dahliaa Interior Studio’s privacy policy (“Policy”).

Dahliaa Interior Studio and its affiliates (collectively, “Dahliaa”, “we”, “our” or “us”) are engaged among other things in the business of interior design and décor services, more fully described in our Terms and Conditions, available at  (“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use or otherwise interact with our website available at [] (the “Site”), avail products or services that Dahliaa offers you on or through the Site, or partner with us to provide customers with these services (collectively, the “Services”).

At Dahliaa, we are committed to respecting your privacy and protecting your data. To provide you with access to the Services, we have to collect and process certain data about you. This Policy explains how we process and use your personal data.

By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described under this Policy.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. Background and Key Information

(a) About Us:**
The Services are made available to you by Dahliaa. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments at or contact our grievance officer whose details are provided below.

(b) How this Policy Applies:
This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us or prospective customers of our products and services (hereafter, “Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”). For the avoidance of doubt, references to “you” across this Policy are to Users and Service Providers.

By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us, in accordance with this Policy.

(c) Third-Party Links:
The Site may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Site or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policy made available by the third party.

2. Personal Data That We Collect

(a) When you use the Services as a User, we collect different types of personal data about you. This includes but is not limited to:

– Contact Data: such as your mailing or home address, location, email addresses, and mobile numbers.
– Identity and Profile Data:such as your name, username or similar identifiers, photographs, details about your family members, their age and profession, gender, language, interests, and hobbies.
– Property and Home Data: such as the name of your property, type of property, size of property, preferred furniture and colour schemes for your cafe, details about the rooms in your cafe, and whether your cafe is owned or rented by you.
– Marketing and Communications Data: such as your address, email address, information posted in service requests, offers, wants, feedback, comments, quizzes, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Service Providers through the Site.
– Technical Data:*which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Site, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Site.
– Transaction Data:such as details of the Services you have availed, your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
– Usage Data:which includes information about how you use the Services, your activity on the Site, booking history, user taps and clicks, user interests, time spent on the Site, details about user journey on the mobile application, and page views.

(b) When you use the Services as a Service Provider, we collect different types of personal data about you. This includes but is not limited to:**

– Contact Data:such as email addresses, phone numbers, and permanent addresses.
– Identity and Profile-related Data: such as your name, mobile number, gender, date of birth, age, address, zip code, description of services provided, content and information about your business including photographs and videos, work experience, credit or debit card details, government-issued identifiers (Aadhaar details, PAN details), verification reports, credit information, canceled cheque, GST details, tax residency certificate, information from testimonials, polls, surveys, and feedbacks.
– Technical Data: This includes your IP address, internet service provider, device ID, device type, domain name, details of operating system, browser type, date and time stamp of accessing the Site, device metadata, location data, and mobile applications used by you.
– Marketing and Communications Data: such as feedback, comments, quizzes, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Users through the Site.
– Usage Data: This includes call logs, mobile application usage and activity data, call and chat records with customers and end-users, and email usage.

(c) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this Policy.

(d) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.

3. How Do We Collect Personal Data?

We use different methods to collect personal data from and about you through:

Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you, for example:
– create an account or profile with us at the time of registration;
– use the Site or the Services;
– enter a promotion, user poll, or online surveys;
– request marketing communications to be sent to you; or
– report a problem with the Site and/or our Services, give us feedback, contact us, or provide testimonials.

Automated technologies or interactions:We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Site. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.

Third parties or publicly available sources: We will receive personal data about you from various third parties, including, without limitation:
– Technical Data from analytics providers such as Facebook, and advertising networks;
– Our business partners through which you create or access the Site, such as payment providers, social media services, or applications or websites who use our APIs or whose API we use;
– Background verifiers;
– Credit information from credit bureaus (to the extent permitted by law);
– Identity and profile-related data from publicly available sources; and
– Marketing service providers.

4. How Do We Use Your Personal Data?

(a) We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data where we need to provide our Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

– to verify your identity, and create your user account with us on the Site at the time of registration;
– to provide the Services to you including processing your order and providing you with end-to-end interior design and execution services;
– if you are a Service Provider, to assess the performance of your services rendered to Users;
– to monitor your activities on the Site;
– to monitor trends and personalize your experience;
– to improve the functionality of our Services based on the information and feedback we receive from you;
– for product development and testing;
– to improve customer service